Associate Director, IT Operations Job at The Rockridge Group, Emeryville, CA

  • The Rockridge Group
  • Emeryville, CA

Job Description

Job Description

Job Description

TITLE:     Associate Director, IT OperationsLOCATION: Emeryville, CAPOSITION:  Full time

Client X is seeking an IT Services Leader to work within a team entrusted with formulating long-term ITSM strategy & governance framework for the organization. This role is for an individual contributor & a team player who would work closely with technology & business leadership across the organization to ensure alignment of ITSM work practices with long term ITSM strategy.

We are looking for a motivated, independent engineer who can learn technologies quickly, and who can translate needs across teams – including communicating with stakeholders who are not experts in software infrastructure. This position offers flexibility to design new systems and processes from the ground up – and to have a real impact on Client X’s ability to deliver synthetic organisms.

Responsibilities:
  • Responsible for ITSM governance and execution of ITIL strategies.
  • Devise strategy & framework for deployment & execution of automation across ITSM process areas.
  • Bringing AI & ML in ITSM process areas & formulate the execution path.
  • Promote & Execute DevOps initiatives & methods in ITSM work practices.
  • Design, develop and maintain a robust and scalable CMDB.
  • Collaborate with various groups to identify requirements and translate business/ operational needs and high-level technical specifications via agile stories in ServiceNow/DevOps tools.
  • Align & standardize ITSM metrics & deploy automated Performance Analytics reports with Service Now development team.
Qualifications:
  • Solid grasp of ITSM and industry standard methodologies related to ITIL, DevOps.
  • Proven experience in deployment of ITSM automation in large organizations.
  • Service Now development background.
  • Experience using agile and iterative development practices and methodologies such as Scrum/Agile
  • Minimum 4-5 years' experience in ServiceNow ITSM and CSM modules.
  • Drive process improvement initiatives following SAFe and DevSecOps methodologies.
  • Hands on Experience with reporting tools (Tableau, Power BI, etc..)
  • Experienced with Application support or general IT operations.
  • Experience working in diversified teams spread virtually across countries and time zones.
  • 8-12+ years overall IT experience.
  • 5+ years Prior experience within ITIL / IT Service Management process areas, facilitating reviews and leading remediations activities.
  • 3-5+ years ITIL Foundations Certification or higher (ITIL 4 preferred)
  • Bachelor's or Master's Degree in Computer Science, Management Information Systems or other related field.

Job Tags

Full time

Similar Jobs

CarePoint Health Management Associates

Histology Technician Job at CarePoint Health Management Associates

 ...What You'll Be DoingThe Histology Tech prepares and stains tissue specimens to support the goal of accurate patient diagnosis by the pathologist.What We're Looking ForFull-time, day shift, 8 hours. Rotating Weekend Saturday, SundayEducation: Bachelors Degree or 5+... 

Sarepta Therapeutics

Duchenne Nurse Educator Job at Sarepta Therapeutics

 ...Support for CaregiversThe Importance of the RoleThe Duchenne Nurse Educator (DNE) works in a highly visible, dedicated team environment....  ...preferred.Prefer 2 or more years experience in the pharmaceutical/biotech industry.Highly interested in educating people on... 

Spartan Wall Repair & Waterproofing

Experienced Foundation Repair Technician Job at Spartan Wall Repair & Waterproofing

 ...Description Job Description Now Hiring an Experienced Foundation Repair Technician Spartan Wall Repair & Waterproofing is a growing...  ...wall repair, wall stabilization, drainage systems, and concrete repair . However, we are also willing to hire and train the... 

Eureka Springs Hospital Swing Bed Unit

Histology Technicians - HTs Job at Eureka Springs Hospital Swing Bed Unit

 ...Client Name Eureka Springs Hospital Swing Bed Unit Job Type Travel Offering Allied Profession Histology Technicians Specialty HTs Job ID 38298316 Job Title Histology Technicians - HTs Weekly... 

Metter

Instructional Coach Job at Metter

 ...Instructional Coach Central Office Certified Job Description Provides appropriate instruction in a safe and orderly environment conducive to learning; provides faculty leadership and support to special education teachers for the school curriculum and instructional...